{"id":17150,"date":"2022-07-21T14:23:11","date_gmt":"2022-07-21T03:23:11","guid":{"rendered":"https:\/\/www.educationperfect.com\/?page_id=17150"},"modified":"2023-08-31T08:00:30","modified_gmt":"2023-08-30T21:00:30","slug":"privacy-policy","status":"publish","type":"page","link":"https:\/\/www.educationperfect.com\/privacy-policy\/","title":{"rendered":"Privacy Policy"},"content":{"rendered":"
[vc_row css=”.vc_custom_1656984576389{padding-top: 40px !important;padding-right: 40px !important;padding-left: 40px !important;}”][vc_column][vc_column_text]<\/p>\n
[\/vc_column_text][vc_column_text]<\/p>\n
(last updated June 2023)<\/p>\n
[\/vc_column_text][vc_column_text]We at Education Perfect care deeply about the safety, security and privacy of you when you use our website and any of our e-learning services (“our services”). Our goal is to provide a learning environment that is every bit as safe and secure as being at school.[\/vc_column_text][vc_column_text]<\/p>\n
[\/vc_column_text][vc_column_text]We are committed to carrying out responsible and appropriate use of student personal information collected when using our services. This is reflected in our Student Privacy Pledge (available at https:\/\/studentprivacypledge.org\/privacy-pledge-2-0\/<\/a>).<\/p>\n The Student Privacy Pledge sets out the key principles we adhere to, including:<\/p>\n We also commit not to make material changes to this Privacy Policy or other Privacy Policies without first providing prominent notice to the account holder(s) and allowing them choices before data is used in any manner inconsistent with terms they were initially provided. Further, we will not make material changes to other policies or practices governing the use of student personal information that are inconsistent with our contractual requirements.[\/vc_column_text][\/vc_column][\/vc_row][vc_row css=”.vc_custom_1656987302715{padding-right: 40px !important;padding-left: 40px !important;}”][vc_column][vc_column_text]<\/p>\n [\/vc_column_text][vc_column_text]This Privacy Policy covers our collection and use of your personal information. We might update our Privacy Policy from time to time, in which case we will update the link to the Privacy Policy on our website. If we make material changes to our Privacy Policy, we\u2019ll provide you with prominent notice as appropriate under the circumstances, e.g., by displaying a prominent notice within our services or by sending you an email. We may notify you in advance.<\/p>\n This Privacy Policy will cover the following:<\/p>\n [\/vc_column_text][vc_column_text]This policy has been written in accordance with the General Data Protection Regulations (GDPR), the Australian Privacy Act (including the Australian Privacy Principles), the New Zealand Privacy Act 2020 and US data protection laws (including the Children’s Online Privacy Protection Act of 1998 and its rules, or “COPPA” and the California Consumer Privacy Act, or “CCPA”). Information for parents of children under age 13 can be found in the section: Rights and responsibilities for parents of children under the age of 13<\/em><\/strong>.[\/vc_column_text][\/vc_column][\/vc_row][vc_row css=”.vc_custom_1656985275250{padding-right: 40px !important;padding-left: 40px !important;}”][vc_column][vc_column_text]<\/p>\n [\/vc_column_text][vc_column_text]We may have collected personal information about you from the following people or places (including within the last twelve months):[\/vc_column_text][vc_row_inner equal_height=”yes” content_placement=”top”][vc_column_inner width=”1\/4″ css=”.vc_custom_1656985225333{border-top-width: 1px !important;border-right-width: 1px !important;border-bottom-width: 1px !important;border-left-width: 1px !important;background-color: #ffffff !important;border-left-color: #182552 !important;border-left-style: solid !important;border-right-color: #182552 !important;border-right-style: solid !important;border-top-color: #182552 !important;border-top-style: solid !important;border-bottom-color: #182552 !important;border-bottom-style: solid !important;}”][vc_column_text]Students<\/strong>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”3\/4″ css=”.vc_custom_1656985241582{border-top-width: 1px !important;border-right-width: 1px !important;border-bottom-width: 1px !important;background-color: #ffffff !important;border-right-color: #182552 !important;border-right-style: solid !important;border-top-color: #182552 !important;border-top-style: solid !important;border-bottom-color: #182552 !important;border-bottom-style: solid !important;}”][vc_column_text css=”.vc_custom_1656985661128{border-bottom-width: 1px !important;padding-bottom: 40px !important;border-bottom-color: #182552 !important;border-bottom-style: solid !important;}”]From your teachers<\/strong><\/p>\n If you use Education Perfect through your school, then your school will provide the following information about you so that we can create an account for you:<\/p>\n Your teacher may also contact us on your behalf if there are questions about your personal data or to let us know if there are any problems with our services.<\/p>\n If you hold an individual licence (rather than using the school licence), then we may collect this information directly from you or from the card holder who purchases the licence on your behalf.[\/vc_column_text][vc_column_text css=”.vc_custom_1658980148668{border-bottom-width: 1px !important;padding-bottom: 40px !important;border-bottom-color: #182552 !important;border-bottom-style: solid !important;}”]From you<\/strong><\/p>\n When you first log in to our website, we will ask you to change your password and to provide us with your email address. You do not have to give us your email address but if we don’t have this information then we may not be able to assist with password resets if you forget your password.<\/p>\n We may also collect information about you when you contact us for help so that we can answer your questions (including details about your questions and an email address to contact you with the answers, if required.)[\/vc_column_text][vc_column_text]From our website<\/strong><\/p>\n When you visit our website, it will automatically collect some information about you:<\/p>\n [\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner equal_height=”yes” content_placement=”top”][vc_column_inner width=”1\/4″ css=”.vc_custom_1656986020158{border-right-width: 1px !important;border-left-width: 1px !important;background-color: #ffffff !important;border-left-color: #182552 !important;border-left-style: solid !important;border-right-color: #182552 !important;border-right-style: solid !important;}”][vc_column_text]Teachers<\/strong>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”3\/4″ css=”.vc_custom_1656986024803{border-right-width: 1px !important;background-color: #ffffff !important;border-right-color: #182552 !important;border-right-style: solid !important;}”][vc_column_text]When we sign you and your school up to our services, we will also collect some of your personal information (e.g. first and last names, job and title, school name and address, school ID, email address and contact number, and billing or account details).<\/p>\n You can optionally configure your EP Community Profile by submitting a profile image and\/or bio to us. You can control the visibility of this additional profile data by choosing between \u201call teachers\u201d, \u201cteachers at my school\u201d or \u201conly me\u201d.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner equal_height=”yes” content_placement=”top”][vc_column_inner width=”1\/4″ css=”.vc_custom_1656985225333{border-top-width: 1px !important;border-right-width: 1px !important;border-bottom-width: 1px !important;border-left-width: 1px !important;background-color: #ffffff !important;border-left-color: #182552 !important;border-left-style: solid !important;border-right-color: #182552 !important;border-right-style: solid !important;border-top-color: #182552 !important;border-top-style: solid !important;border-bottom-color: #182552 !important;border-bottom-style: solid !important;}”][vc_column_text]Parents<\/strong>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”3\/4″ css=”.vc_custom_1656985241582{border-top-width: 1px !important;border-right-width: 1px !important;border-bottom-width: 1px !important;background-color: #ffffff !important;border-right-color: #182552 !important;border-right-style: solid !important;border-top-color: #182552 !important;border-top-style: solid !important;border-bottom-color: #182552 !important;border-bottom-style: solid !important;}”][vc_column_text]We may collect your email address (either directly or via the relevant school), name and details of which student is your child. In some cases, we may also collect login details for you if you log in to our services.<\/p>\n If you purchase an individual licence for your child to use our services, we will also collect your address and payment information.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row css=”.vc_custom_1656985275250{padding-right: 40px !important;padding-left: 40px !important;}”][vc_column][vc_column_text]<\/p>\n [\/vc_column_text][vc_column_text]In order to collect some of the data described in the preceding table, your school may opt to provide us this information via an integration with Google Classroom. This information may include Class Roster and Course Information, Usernames and Emails. This information is used only for the purposes of providing functionality in the Education Perfect product and to create unique user accounts for teachers and students.<\/p>\n Education Perfect\u2019s use of information received from Google APIs will adhere to Google API Services User Data Policy<\/a>, including the Limited Use requirements.[\/vc_column_text][\/vc_column][\/vc_row][vc_row css=”.vc_custom_1656985275250{padding-right: 40px !important;padding-left: 40px !important;}”][vc_column][vc_column_text]<\/p>\n [\/vc_column_text][vc_column_text]In addition, we may use cookie technology on our website. A cookie is a small piece of information which is sent to your browser and stored on your computer\u2019s hard drive, mobile phone or other device. Cookies do not damage your computer. You can set your browser to notify you when you receive a cookie. This enables you to decide if you want to accept it or not. However, some of our services may not function properly if your cookies are disabled. We use cookies that are necessary for the performance of our services and cookies that do not personally identify you, but may be used for analytics purposes, such as allowing us to see how many people use and access our website so that we can improve our services. We do not track you across third party websites to provide targeted advertising, and therefore our site does not respond to Do Not Track signals from your web browser.[\/vc_column_text][\/vc_column][\/vc_row][vc_row css=”.vc_custom_1656985275250{padding-right: 40px !important;padding-left: 40px !important;}”][vc_column][vc_column_text]<\/p>\n [\/vc_column_text][vc_column_text]We will keep your information while you are an active user of our services and, provided your school continues to hold a licence, we may keep it for up to 3 years to enable you to reactivate your account and access your learning history as you move between classes. We regularly review our information retention rules to make sure we are not keeping it for longer than we need to, but you can ask us to remove your information at any time (see below for more details).<\/p>\n An element of the service that Education Perfect provides is the ability to track your learning journey across multiple years. In the event that you (or your school) choose not to re-subscribe for an Education Perfect license, for example because you are not enrolled for a subject offered by EP in a given year, we will retain your account and historic learning data to ensure that if you return in the future, the work you have previously completed is still available and associated with your account. If your account remains inactive for a period of 3 years we will delete your account and anonymise or delete your learning data so that it can only be used in a non-identifying manner for analysis by your school or to improve our products. You or your school may notify us that you no longer require us to retain past learning data before this 3 year period has passed, in which case we will take this action sooner.<\/p>\n Our company is established and headquartered in New Zealand with operations and offices elsewhere in the world. All data except that of Canada based customers is stored in Amazon Web Services\u2019 Sydney data centres. Data collected for customers based in Canada (including all Student Data and Content) is hosted in AWS Canada centres. We may use third parties in other countries to process data for us and may securely transfer your personal information from time to time to our offices or to our third-party data processors only where necessary in connection with our operations and providing our services to you. We will always endeavour to keep your data safe whenever we move it and transfer and deal with your personal information carefully and in accordance with your country\u2019s applicable laws.[\/vc_column_text][\/vc_column][\/vc_row][vc_row css=”.vc_custom_1656985275250{padding-right: 40px !important;padding-left: 40px !important;}”][vc_column][vc_column_text]<\/p>\n [\/vc_column_text][vc_column_text]In most cases, we act as a “data processor” and use your information only as instructed by your school to make sure that we can provide our services to you. We may need to use, collect, store or otherwise process your information as explained below:[\/vc_column_text][vc_row_inner equal_height=”yes” content_placement=”top”][vc_column_inner width=”1\/4″ css=”.vc_custom_1656985225333{border-top-width: 1px !important;border-right-width: 1px !important;border-bottom-width: 1px !important;border-left-width: 1px !important;background-color: #ffffff !important;border-left-color: #182552 !important;border-left-style: solid !important;border-right-color: #182552 !important;border-right-style: solid !important;border-top-color: #182552 !important;border-top-style: solid !important;border-bottom-color: #182552 !important;border-bottom-style: solid !important;}”][vc_column_text]Students<\/strong>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”3\/4″ css=”.vc_custom_1656985241582{border-top-width: 1px !important;border-right-width: 1px !important;border-bottom-width: 1px !important;background-color: #ffffff !important;border-right-color: #182552 !important;border-right-style: solid !important;border-top-color: #182552 !important;border-top-style: solid !important;border-bottom-color: #182552 !important;border-bottom-style: solid !important;}”][vc_column_text css=”.vc_custom_1656986556564{padding-bottom: 40px !important;}”]For the purpose of providing services as required by our contract with your school (or under your individual licence):<\/strong><\/p>\n We will use the information that we have collected about you to:<\/p>\n [\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner equal_height=”yes” content_placement=”top”][vc_column_inner width=”1\/4″ css=”.vc_custom_1656986020158{border-right-width: 1px !important;border-left-width: 1px !important;background-color: #ffffff !important;border-left-color: #182552 !important;border-left-style: solid !important;border-right-color: #182552 !important;border-right-style: solid !important;}”][vc_column_text]Teachers<\/strong>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”3\/4″ css=”.vc_custom_1656986024803{border-right-width: 1px !important;background-color: #ffffff !important;border-right-color: #182552 !important;border-right-style: solid !important;}”][vc_column_text css=”.vc_custom_1656986437874{border-bottom-width: 1px !important;padding-bottom: 40px !important;border-bottom-color: #182552 !important;border-bottom-style: solid !important;}”]For the management and administration of our contract:<\/strong><\/p>\n We will use the information that we have collected about you to provide our services, and to carry out administrative tasks such as managing our relationship with your school and for billings and invoicing purposes, as may be necessary in order to perform our contract with your school.[\/vc_column_text][vc_column_text]For marketing purposes and our legitimate business interests:<\/strong><\/p>\n We will also use the information to communicate with you where we have a legitimate interest to do so \u2013 for example, sending you information about new learning resources and products that are being made available. You can opt out of receiving such communications at any time by clicking the unsubscribe link or following the instructions in the email.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner equal_height=”yes” content_placement=”top”][vc_column_inner width=”1\/4″ css=”.vc_custom_1656985225333{border-top-width: 1px !important;border-right-width: 1px !important;border-bottom-width: 1px !important;border-left-width: 1px !important;background-color: #ffffff !important;border-left-color: #182552 !important;border-left-style: solid !important;border-right-color: #182552 !important;border-right-style: solid !important;border-top-color: #182552 !important;border-top-style: solid !important;border-bottom-color: #182552 !important;border-bottom-style: solid !important;}”][vc_column_text]Parents<\/strong>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”3\/4″ css=”.vc_custom_1656985241582{border-top-width: 1px !important;border-right-width: 1px !important;border-bottom-width: 1px !important;background-color: #ffffff !important;border-right-color: #182552 !important;border-right-style: solid !important;border-top-color: #182552 !important;border-top-style: solid !important;border-bottom-color: #182552 !important;border-bottom-style: solid !important;}”][vc_column_text css=”.vc_custom_1656986513929{border-bottom-width: 1px !important;padding-bottom: 40px !important;border-bottom-color: #182552 !important;border-bottom-style: solid !important;}”]For the purpose of providing services as required by our contract with your child’s school (or under your individual licence):<\/strong><\/p>\n We will use your contact information to keep you updated about your child’s performance on our services, where this option has been exercised either by you or the relevant school.[\/vc_column_text][vc_column_text]For the purpose of entering into a contract and for marketing purposes:<\/strong><\/p>\n We will also use your information for payment purposes and we may contact you with information about upcoming competitions and new e-learning opportunities that may be of interest \u2013 you can opt out of receiving such communications at any time by clicking the unsubscribe link or following the instructions in the email.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row css=”.vc_custom_1656987272383{padding-top: 40px !important;padding-right: 40px !important;padding-left: 40px !important;}”][vc_column][vc_column_text]<\/p>\n [\/vc_column_text][vc_column_text]We may also need to use your information to protect ourselves from criminals or fraudsters and in some circumstances, we may also need to share or use your information to make sure that we follow the law. We may also use or transfer your information to a successor entity in the event that we sell or transfer all or a portion of our business or assets (including in the event of a merger, reorganisation, spin-off, dissolution or liquidation) and we will endeavour to ensure that the successor entity applies this policy to such information.<\/p>\n We will keep your personal information safe and will not give it to any third party except as explained in this policy or where we are allowed to do so by law.<\/p>\n [Other than as described above, we have not disclosed personal information for a business purpose to other third parties. We do not sell personal information.][\/vc_column_text][\/vc_column][\/vc_row][vc_row css=”.vc_custom_1656985275250{padding-right: 40px !important;padding-left: 40px !important;}”][vc_column][vc_column_text]<\/p>\n [\/vc_column_text][vc_column_text]While we do our best to keep your personal information safe and private by following high standards, no security and safety system is 100% secure. You have to play your part in ensuring that your username and password are kept safe, and tell us when your account has been accessed without permission.<\/p>\n You may have the right to ask us to:<\/p>\n Just let your school know your concerns or drop us a message at support@educationperfect.com<\/a>.<\/p>\n If you think we are not doing a good job with your personal information, you also have the right to make a complaint by sending us an email at support@educationperfect.com<\/a>. If you lodge a complaint with us, we will respond promptly, and then determine what action needs to be taken (if any) to resolve the complaint. We will respond to your complaint within the shorter of 20 working days or 30 calendar days (or as otherwise required by law).<\/p>\n You also have the right to make a complaint to the government bodies that regulate us. More details are available here:<\/p>\n We will not discriminate against you for exercising any of your rights.[\/vc_column_text][\/vc_column][\/vc_row][vc_row css=”.vc_custom_1656985275250{padding-right: 40px !important;padding-left: 40px !important;}”][vc_column][vc_column_text]<\/p>\n [\/vc_column_text][vc_column_text]COPPA provides certain rights and responsibilities to parents of children under the age of 13 that provide us personal information. This section of the policy only applies to children under the age of 13.<\/p>\n We do not permit children under the age of 13 to create an account or provide us personal information without your or the school’s verifiable consent. Such consent may be provided, for example, through teachers providing a secure class join code to permit a student to set up an account. If you believe we have collected information from a child under age 13 without such consent from the school, please contact us at support@educationperfect.com<\/a> so that we may delete the information as soon as possible.<\/p>\n We will not require a child under the age of 13 to provide us with more information than is reasonably necessary to use our site and services.<\/p>\n At any time, you may review your child’s personal information maintained by us, including requiring us to correct or delete the personal information and\/or withdrawing and refusing to permit us from further processing your child’s information. You can also refuse to allow us to disclose information to third parties that is not necessary for the use of our site and services. You can do this by sending us an email at support@educationperfect.com<\/a>. To protect the privacy and security of your child, we may require you to take certain steps to verify your identity.[\/vc_column_text][\/vc_column][\/vc_row][vc_row css=”.vc_custom_1656985275250{padding-right: 40px !important;padding-left: 40px !important;}”][vc_column][vc_column_text]<\/p>\n [\/vc_column_text][vc_column_text]If you have any questions about our Privacy Policy, please ask your teachers or parents for guidance. Or, you can reach out to us directly at the contact details below and we would be more than happy to help.<\/p>\n If you receive marketing communications from us (as further explained in this Privacy Policy), you will always have the option to “unsubscribe” by simply clicking the link in the relevant email or by contacting us.[\/vc_column_text][\/vc_column][\/vc_row][vc_row css=”.vc_custom_1656985275250{padding-right: 40px !important;padding-left: 40px !important;}”][vc_column][vc_column_text]<\/p>\n [\/vc_column_text][vc_column_text]Our website might link to external websites, which we have no control over. Please be careful to protect your privacy when visiting these websites.[\/vc_column_text][\/vc_column][\/vc_row][vc_row css=”.vc_custom_1656985275250{padding-right: 40px !important;padding-left: 40px !important;}”][vc_column][vc_column_text]<\/p>\n [\/vc_column_text][vc_column_text]In most cases where you are using our services in Europe, we will be what is called a “data processor” in relation to your personal data because where you use Education Perfect through your school, we will only use your personal data on the instructions of your school to provide you with access to the Education Perfect services.<\/p>\n Your school will be what is called a “data controller” so if you have questions about the use of your personal data, you should ask your teachers first. However, you can always contact us at the following details if you do have any questions.<\/p>\n\n
Privacy Policy<\/strong><\/h4>\n
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What personal information we may collect about you<\/strong><\/h4>\n
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Google User Data<\/strong><\/h4>\n
Cookie Technology<\/strong><\/h4>\n
How long we keep your personal information for and where we store it<\/strong><\/h4>\n
How we may use the information we collect<\/strong><\/h4>\n
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Whether we will give your information to anyone else<\/strong><\/h4>\n
Your rights and responsibilities<\/strong><\/h4>\n
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Rights and responsibilities for parents of children under the age of 13<\/strong><\/h4>\n
Where you can find more information<\/strong><\/h4>\n
Information about links<\/strong><\/h4>\n
Our contact details<\/strong><\/h4>\n