{"id":14176,"date":"2021-10-05T08:08:25","date_gmt":"2021-10-04T21:08:25","guid":{"rendered":"https:\/\/www.educationperfect.com\/?p=14176"},"modified":"2021-10-07T07:16:46","modified_gmt":"2021-10-06T20:16:46","slug":"epeeps-hannah-tarbotton-inbound-team-manager","status":"publish","type":"post","link":"https:\/\/www.educationperfect.com\/epeeps-hannah-tarbotton-inbound-team-manager\/","title":{"rendered":"EPeeps Hannah Tarbotton | Inbound Team Manager"},"content":{"rendered":"
Hey everyone, I’m Hannah! The next thing one would usually say here is where they are from. Always a tricky question for me\u2026 I was born in the USA, moved to China when I was 18 months old where I proceeded to live (bouncing between Shanghai and Hong Kong) for the following five years. My family moved to Sydney in 2003 where I lived until\u00a0completing high school in 2014. The following year, at the age of 17, I moved to Canada for three months to become a ski instructor, followed by a five month stint in New Zealand, before moving to the UK for a year in 2016. In 2017, I then moved to New Zealand to study full time. Both my parents are Kiwis, therefore New Zealand is a very familiar place.<\/span><\/p>\n I joined EP in January, 2021 after studying Education and Psychology at the University of Otago. At the time I was looking for any job that would get me out of the hospitality sector. I ended up landing a role at EP as a Customer Support Assistant in the night space working 4pm-1am and I haven\u2019t looked back. Within a couple of months, I realised that there were great opportunities to further my career at EP and six months later, I was successful in becoming the Inbound Team Manager.\u00a0<\/span><\/p>\n Tell us a bit about yourself!\u00a0<\/b><\/p>\n Prior to Covid, I travelled extensively (and can\u2019t wait until we can again)! I think it must be in my DNA – my parents travelled so much in their youth that they had to have additional pages added to their passports! My most spontaneous trip was in February 2020 when I searched for the cheapest international flights from Sydney, found a friend that was keen to come, and a week later boarded a plane to Malaysia for two weeks.<\/span><\/p>\n When I\u2019m not at work, I love to hang out with friends, snow ski in winter, water ski in summer, spend time outdoors and try new cafes. I thrive on being busy, although I have also learnt to appreciate down time over the past few years.\u00a0<\/span><\/p>\n Why do you love working at EP?<\/b><\/p>\n The people and the culture! That\u2019s what it comes down to in any job I think, and EP has nailed it. What stands out to me at EP, is that everyone chips in and helps out regardless of whether it is typically their job.\u00a0<\/span><\/p>\n I often reflect on the impact that the Inbound Team has on teachers worldwide. The various small things we do daily that only take a couple of minutes of our time such as resetting a student\u2019s password which in turn saves teachers valuable time. In August 2021, the Inbound Team helped 6,425 customers!<\/span><\/p>\n Where is somewhere you\u2019d like to visit?<\/b><\/p>\n I really want to go to Cappadocia in Turkey at some point. You\u2019ll only need to do a quick Google image search to see why!\u00a0<\/span><\/p>\n Hannah in 3 words<\/b><\/p>\n I asked several of my friends for three words that describe me, the following were used by almost everyone \u2026 honest, reliable and hard-working.\u00a0<\/span><\/p>\n What does a typical day look like for you in your role?<\/b><\/p>\n As my team works around the clock (24 hours a day!), the first thing I do is catch up on what has happened whilst I was asleep. I read any Slack messages that have come in, as well as go through my to-do list and sort anything urgent. My day tends to revolve around the inbox and the incoming emails\/queries we receive from teachers, students and parents. Also included in a day are various meetings and individual check-ins with my team. If there are lots of incoming emails, that\u2019s my entire focus for the day (we all wish we had a crystal ball). However, I love that no two days are the same! I enjoy being kept on my toes and busy, and my current role most definitely fulfills that.\u00a0<\/span><\/p>\n What are your proudest moments?<\/b><\/p>\n In my personal life, I\u2019d say my proudest moments were moving out of home at 17, exploring the world, making mistakes (learning from them!), making new friends and gaining valuable \u201clife skills\u201d.\u00a0<\/span><\/p>\n In my work life, my proudest moment would be having the opportunity to progress and further develop my career by becoming the Inbound Team Manager, just 6 months into my time at EP.\u00a0<\/span><\/p>\n Tell us about a time when you viewed an event or occurrence as a negative, though in hindsight it turned out to be a positive.<\/b><\/p>\n At the end of 2015 I applied for a two year visa for Canada, with the intention of becoming a ski instructor full time. Although a very FUN job, not something I necessarily saw myself doing forever. Unfortunately, my visa application fell through and I was left to consider what other options I had. I was fairly certain that university wasn\u2019t calling my name so my new plan was to move to the UK and work as a teaching assistant. If it hadn’t been for that, I wouldn\u2019t have decided to study Education\/go to university, therefore I wouldn\u2019t have moved to NZ or landed a role at EP. I am very grateful to be where I am today!\u00a0<\/span><\/p>\n Any last words you would like to share?<\/b><\/p>\n